Refund and Cancellation Policy

Transparent guidelines regarding project cancellations, refunds, payments, and service agreements for all digital services provided by Arslan Liaqat.

At Arslan Liaqat, we strive to provide high-quality website development, SEO, digital marketing, AI automation, branding, and related digital services. This Refund and Cancellation Policy explains the conditions under which refunds, cancellations, and service terminations may apply.

1. Agreement to This Policy

By purchasing any service from Arslan Liaqat, you acknowledge and agree to the terms outlined in this Refund and Cancellation Policy.

2. Nature of Digital Services

Due to the custom and digital nature of our services, significant time, expertise, planning, and resources are invested once a project begins. As a result, refunds are subject to the conditions described below.

3. Project Cancellation by Client

Clients may request cancellation of a project before work has commenced. If no work has been performed, a partial or full refund may be considered at our discretion after deducting any transaction, administrative, consultation, or processing fees.

If a project has already started, refunds will be evaluated based on the amount of work completed and resources allocated to the project.

4. Non-Refundable Services

The following items are generally non-refundable once purchased, delivered, activated, or initiated:

  • Custom website design and development work.
  • SEO services and optimization work already performed.
  • Digital marketing campaigns already launched.
  • AI automation setup and implementation services.
  • Branding, logo design, and graphic design services.
  • Website maintenance and support services already rendered.
  • Content creation, copywriting, and consultation services.
  • Domain registrations, hosting services, software licenses, plugins, themes, and third-party subscriptions.

5. Refund Eligibility

Refund requests may be considered only when a service has not been substantially delivered, completed, or initiated. Any approved refund amount will be determined based on the work completed, project stage, and expenses incurred.

We reserve the right to deny refund requests where services have been delivered according to the agreed project scope.

6. Completed Work

No refunds will be issued for completed project milestones, delivered digital assets, approved designs, completed development work, or services that have been fully provided.

7. Client Delays and Non-Responsiveness

Clients are responsible for providing timely feedback, content, approvals, credentials, and required project materials. Delays caused by the client do not qualify for refunds.

Projects that remain inactive due to client non-responsiveness may be paused, archived, or closed after a reasonable period.

8. Recurring Services and Maintenance Plans

For monthly maintenance, SEO, marketing, hosting management, or ongoing support plans, cancellation requests must be submitted before the next billing cycle. Payments already processed for the current billing period are generally non-refundable.

9. Chargebacks and Payment Disputes

Clients agree to contact us first to resolve any concerns before initiating chargebacks or payment disputes through banks, payment processors, or financial institutions.

Unauthorized chargebacks may result in suspension or termination of services and may require the recovery of delivered work and associated costs.

10. Service Termination

We reserve the right to refuse, suspend, or terminate services if a client violates our policies, engages in abusive behavior, provides unlawful content, or fails to meet contractual obligations.

11. Limitation of Refund Liability

Any approved refund shall be limited to the amount paid directly for the specific service in question. Under no circumstances shall Arslan Liaqat be liable for indirect, incidental, consequential, business, or financial losses resulting from project delays, cancellations, or service termination.

12. Changes to This Policy

We may update this Refund and Cancellation Policy periodically to reflect changes in business practices, legal requirements, or service offerings. Updated versions will be published on this page with a revised effective date.

Contact Information

If you have questions regarding this Refund and Cancellation Policy, please contact:

Arslan Liaqat
Email: Info@Arslan-liaqat.com
Phone: +92 320 6272589
Location: Gujranwala, Pakistan

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